Friday, December 4, 2009

Vision Software Brings a Solid Business Process Management Solution to the Table

The market for business process management (BPM) solutions is tough. Until recently, there were no real market leaders in the BPM space, even though there were big players such as Metastorm, Pegasystems, Staffware, and DST Technologies.

Currently there are a wide variety of vendors who are entering the BPM market with niche or full-suite solutions. One of these vendors is Vision Software. Even though Vision competes with vendors such as Ultimus, HandySoft, and Staffware, there are certain aspects of their BizAgi that leave room for improvement. These will be discussed later in the article.

Established in 1989 in Columbia, Vision Software is a privately owned BPM company, based since 2003 in Hertfordshire, UK. Vision Software has worked on delivering process technologies over the past sixteen years, resulting in their BPM solution BizAgi. BizAgi is a dynamic solution which supports continuous improvement of core business processes in the organization. Vision Software moved from workflow solutions for messaging services on top of Microsoft Exchange and Lotus Notes during the late 90s, to adding business rules, a graphical user interface (GUI), and abstractions in 2000 and 2001, to become a fuller BPM solution. The integration with Microsoft Visio was important, as Vision Software created its own shapes for workflow design, and embedded this functionality in Microsoft Visio. This was critical to becoming a full BPM solution because missing modeling shapes was like "missing letters on a keyboard," according to Gustavo Gomez, managing director at Vision Software.

Vision initially focused on the governmental, financial, and utilities markets, but changed the focus shortly afterwards to just financials. The primary reason for focusing on financials was to establish a solid reference list and credibility before entering other markets.
Vision Software introduced the BPM solution BizAgi in 2002 after sixteen years of experience in different process approaches for organizations. BizAgi focuses on expanding the European client base, and already has solid references in Germany and Italy, with successful implementations at large banks in these countries.

Vision Software does a great job developing BizAgi in both Java 2 Platform, Enterprise Edition (J2EE) and .NET without functionality loss in either platform. This enables end users to implement BizAgi regardless of the organization's technical architecture.

Organizations use BizAgi solutions mostly in the banking and insurance industries. In the context of these industries, BizAgi's BPM solution offers the following benefits:

* Cost reduction
* Reduced cycle time for transactions
* Visibility in processes
* Increased productivity and efficiency
* Better customer service due to reduction of errors
* Enabling process monitoring

BizAgi's solution takes the end user through various steps to optimize, automate, and manage the business processes:

1. Process design
2. Definition of process data and business rules
3. Assignation of resources
4. Verification of the process
5. Process execution
6. Analysis of process performance

BizAgi represents a model-driven architecture throughout the application. Figure 1 shows the architecture.

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